Archives – July, 2009
Twitter has hit the mainstream, it’s official. It started 2009 with 6 million users, and has now grown to over 16 million users today.
If you’re not already using Twitter, then you should be. Check out these posts to learn why and how:
Once you’ve created your Twitter account and you’re using it to tweet regular updates, interacting with your followers and generally being a good source of information and conversation…then what? How do you move it on from being a fun and interesting tool, to something that benefits your small business?
It’s easy - measure, measure and measure again! But what do you measure and how, I hear you ask? You need to measure the response you get to each tweet. If you are using Twitter effectively, you will be linking to interesting articles, news reports and to pages on your own website. You should be using a tool that not only shortens those URLs, but also tracks the click through rate; such as bit.ly, zi.ma or cli.gs (among many, bit.ly is SMEketing’s tool of choice). By shortening the URLs you post in your Tweets through one of these services, you can also measure the success of that tweet. These services allow you to track:
- The number of clicks
- The time/date of clicks
- Clicks split by country
- Retweets
By tracking and measuring your tweets using one of these services, you can accurately see what subjects and topics are most popular. For example, a recent SMEketing Small Business Blog post titled Five Cost Effective Marketing Strategies for Your Small Business got a huge number of clicks and retweets from Twitter. This information tells me that people are interested in learning how they can market their small business using low cost marketing techniques (which given the state the economy right now, doesn’t surprise me!). I then use this knowledge to ensure my future marketing efforts reflect this demand; I can create new blog posts on a similar thread, expand that blog post into a white paper or in-depth article, put an offer on the SMEketing Email Marketing Tool etc. There are many ways I can use this information to further enhance my own marketing activities.
You can also learn what was not popular. You may have read an interesting piece of industry news that you thought would make a good subject of a future blog post. However, if you posted a tweet linking to that peice of news and it had a very low click through rate, you might want to reconsider writing that blog post.
Many people are using Twitter and now asking – where is the business benefit? Like a lot of new social media applications, it can be difficult to determine the exact ROI. But, by using it as a marketing research tool, it can help you direct your marketing efforts into activites that are most likely to pay off, and ensure you to avoid wasting your time on things that your stakeholders are not interested in.
UPDATE 24.07.09: Twitter today released a new ebook: Twitter 101 For Business. If you are new to Twitter, or just want to learn more about its application for your small business, I would recommend reading it.
July 20, 2009
You may think that you know enough about your business and the industry you work in, to not have a formal marketing plan or strategy. If you’re lucky enough to not be affected by the recession, and your small business is still performing well, you may take the stance of ‘if it ain’t broke, don’t fix it’ (or from my favourite childhood Disney film Beauty & The Beast ‘If it ain’t baroque, don’t fix it’!!).
However, if I may present another (non Disney) chiasmus quote: Fail to plan and you plan to fail. Even if your small business is doing well right now, you never know what’s round the corner. Small business that are successful at marketing always have a marketing plan. Marketing practices are constantly changing and evolving, so it’s best not to plan too far ahead; a 12 month plan should do it. Who knew 12 months ago that Twitter would suddenly explode into a mainstream marketing tool? If you don’t plan and review your marketing activities and continue to only carry out the marketing activities that you’ve always done, you may end up missing out.
You should ensure that your marketing plan is clear and simple – you need to be able to refer back to it easily, and track your progress against your goals and projections.
If you need assistance in creating a marketing plan for your small business, get in touch with SMEketing. We can help put together strategies for business with budgets large and small!
July 9, 2009
You can’t miss the doom and gloom of the current economic climate. All businesses, large and small, must carefully spend their marketing budget. Gone are the days of frivolous spending. So I wanted to outline five cost effective ways of spending your small business marketing budget. With online marketing become more and more vital as part of a small business marketing plan, there are many ways which small businesses can promote their business and help drive leads.
1. Blogging: Setting up a blog can be completely free! Yes, we love anything free. But like most freebies, in order for it to be effective you need to plan it well and invest your time into it. Using free blog providers like Wordpress and Google Blogger are great ways of getting involved in the blogging world, without costing you a penny. There are so many different benefits of blogging, one of the biggest benefits is to your websites ranking in the search engines (aka Search Engine Optimisation - SEO): Google loves new and unique content. Blogging is a great way to constantly add new content to your site. Plus your posts will be tagged and full of relevant keyword. Blog well and others in your industry may link to you, increasing the number of valuable inbound links. For more on the benefits of blogging, read this post: Blogging – just for teenagers, or good for your small business?
2. Twitter: Again, another freebie! Twitter is great for promoting what you do and learning about latest industry trends. By joining the conversation and providing useful information, you will soon generate a loyal base of followers. Use Twitter to answer questions relevant to your industry, learn about new goings on, promote your product, events and news (but don’t be pushy). For more information on using Twitter to promote your small business, read these blog posts: Twitter: Small Business Success Stories – Will yours be one of them? and Guide to Getting Your Small Business Started on Twitter
3. Email Marketing: Email marketing can cost as little as 1p per recipient and £5 per mailshot (well, those are the rates for using a self managed SMEketing Email Marketing solution, but we like to think these are pretty competitive!). If you don’t have time to maintain a close working relationship with your customer base, email marketing is a great, cost effective way of keeping them updated with your latest news, products and offers. Email marketing can also be used as a lead generation tool. Send out well targeted mailshots to relevant recipients and you will find visits to your web site go up, and conversion rates increase. For more information on the benefits of email marketing read this blog post: Email Marketing for Small Businesses
4. Google AdWords: These unfortunately are not free (we wish!), but you completely control your budget. If you only have £10 a day to spend, that’s fine! Make sure you get the most from your budget by using relevant keywords, focused adverts with a strong call to action, and a well thought-through landing page. Google AdWords can be a great way of driving relevant traffic to your site, and the results are completely measurable. If something isn’t working, you know straight away. This is why AdWords are one of the most cost effective advertising mediums out there. Add Conversion Tracking to your adverts and you’ll be able to see exactly what ad’s are providing the highest conversion rate once visitors are on your site. Once you know that, you can direct your budget to keywords and adverts that are giving you the highest Return on Investment (ROI).
5. Search Engine Optimisation (SEO): You know I said Google AdWords weren’t free, well there is a way that you can get Google to promote your site FOR FREE! How? Improve your website’s ranking for relevant keywords, and Google will display your site in their search results – free of charge! But again, this is something that will take an investment in your time. Make sure your website is well designed – good navigation, lots of keyword rich content, no broken links, good use of anchor text in your links, etc… Once that is done, you need to boost the number of high quality inbound links. Go to Yahoo and type “linkdomain:yourcompany.com -site:yourcompany.com” to see the number of your inbound links. Do the same for your competitors and see how you compare. Next create a plan to increase the number of incoming links – sign up to relevant directories, promote your blog, create great content on your site that people want to link to. Links should be from high quality sites – link farms are NOT GOOD! The page giving you a link should have few other outgoing links on the same page, and the anchor text should be optimised to promote what you do, not necessarily your business name. An example of a good link to SMEketing would be: “SMEketing is a fantastic source for small business marketing advice and services.” The anchor text here tells Google that the link (www.SMEketing.com) is relevant to “small business marketing”. If the anchor text fell on the business name, it would just tell Google that “SMEketing” is relevant to www.SMEketing.com – which to be fair, it probably had figured out anyway!
Read here for more SEO tips: Top 10 SEO Mistakes Your Small Business Should Avoid
If you want to learn more about any of the above marketing strategies, please get in touch. At SMEketing we’re experienced in all these marketing mediums and have seen first hand the benefits when small businesses employ such tactics.
July 1, 2009
